On Tuesday, there was a message at home to the call dealer, I called them back so they wouldn't harass me.
The conversation went something like this (this is an abbreviated version, but you get the gist):
Rick: I have a customer who is looking for your car. I was hoping you would bring it in for a free appraisal.
Me: Chuckling - First, I love my car. Second, it has too many kilometres and I owe too much money to deal.
Rick: You would be surprised, we can blow you away with what we will offer. What if I said we could put you in to something new for the same price you are paying now.
Me: I am going to drive my car until it dies.
|The car that caused all the trouble!|
Rick: I don't want to go into it, but the guy who wants your model of car, lost his wife last year. This was her dream car that she never got to own. I think he wants it for sentimental reasons.
Me: I hope you find him a car. When I am ready for a car, I will get back to you.
My husband when I told him what had happened (and we stopped laughing) - "you should have called him on his BS".
My sister when I told her - "your car is fine but who has that as their dream car."
I decided to contact the dealership (email was easiest) and this was the reply.
"I thank you for contacting our dealership to inform us of the call you received from Rick. I apologize for this experience, there is no question that this call was unacceptable and embarrassing to myself and the sales department. Rick is a new member of our sales team, he has been with us for about a month now. Rick has previous sales experience, but is new to the automotive industry. This seems out of character from what I know and have seen from him so far, but this is obviously a huge eye opener. I will be speaking him this afternoon and there will be consequences for his actions. I apologize again, customer service is a top priority for our dealership and the XXX automotive group. If I can be of any help in the future I will make sure to take extra good care of your needs. "
When I shared this with my husband, he said "so you got someone fired". This was not my intent, but his behaviour was unacceptable. I am grateful that the dealership took me seriously and dealt with it accordingly. This encounter proved a deal will say anything.